Terms of service.

Terms of Service

Effective Date: 10.10.2024

Welcome to We Who Live. By engaging in wellness coaching services provided by Tyissha Walters, you agree to the following Terms of Service. Please read these terms carefully before booking any services.

1. Services Provided

We provide wellness coaching services designed to support personal growth, emotional well-being, and lifestyle changes. Our coaching services focus on empowering clients to set and achieve personal wellness goals through mindset shifts, behavioral changes, emotional support, and accountability.

Note:

Our wellness coaching services are not a substitute for professional medical, psychological, or nutritional advice. We do not diagnose or treat medical or mental health conditions. Please consult a licensed healthcare provider for any medical or mental health concerns.

2. Client Responsibilities

As a client, you agree to:

  • Be open, honest, and engaged in the coaching process.

  • Take responsibility for your personal decisions, actions, and results throughout your coaching journey.

  • Show up on time for all scheduled coaching sessions.

  • Complete any agreed-upon tasks or actions between sessions to support your progress.

  • Notify us of any changes in your health or well-being that may impact the coaching process.

3. Confidentiality

All information shared during coaching sessions is confidential. We will not disclose any personal information to third parties without your consent, except as required by law. You can trust that your privacy and personal data will be respected and protected throughout the coaching relationship.

4. Payment and Fees

Clients are required to pay for services at the time of booking, unless otherwise agreed upon in writing. Our current rates and packages are outlined on our website or provided upon inquiry.

Payment Terms:

  • Payment is accepted via credit card, PayPal, bank transfer.

  • All payments are non-refundable, except in special circumstances, which will be reviewed on a case-by-case basis.

5. Cancellation and Rescheduling Policy

We understand that life happens, and sometimes you may need to cancel or reschedule a session. Our policy is as follows:

  • Cancellations or Rescheduling: Must be made at least 24 hours in advance. Sessions canceled or rescheduled with less than 24 hours' notice may be charged in full.

  • No Shows: If you miss a session without prior notice, the session will be considered a no-show and will be charged in full. The coach will wait 10 minutes after the scheduled start time; if the client has not arrived or contacted the coach within that time frame, the session will be considered ended and will not be rescheduled.

6. Refund Policy

Refunds are generally not offered once coaching sessions have been delivered. If a client is dissatisfied with the service for any reason, they are encouraged to discuss this directly with the coach to find a suitable resolution. In exceptional circumstances, refunds or partial refunds may be considered at the discretion of the Coach.

7. Results and Disclaimer

Wellness coaching is a collaborative and personalized process. While we are committed to supporting you in achieving your wellness goals, we cannot guarantee specific outcomes, as results depend on your commitment, engagement, and effort. You acknowledge that personal results may vary.

8. Termination of Services

Either party may terminate the coaching relationship at any time by providing written notice. If you choose to terminate, we request that you notify us at least 7 days in advance. Upon termination, any outstanding fees for services already rendered will still be due.

We reserve the right to terminate services if:

  • You violate the terms of this agreement.

  • You consistently fail to engage or show up for scheduled sessions.

  • You behave in a manner that is disruptive, disrespectful, inappropriate or coach is no longer able to continue due to safety concern.

9. Intellectual Property

All materials, tools, and resources provided during coaching are proprietary to We Who Live and are intended for your personal use only. You may not distribute, reproduce, or use any of the materials for commercial purposes without our prior written consent.

10. Liability

We strive to provide quality services; however, we are not liable for any personal injuries, loss, or damages that may occur during or as a result of the coaching process. You agree to hold We Who Live, its coach(es), employees, and affiliates harmless from any claims or liability arising from your participation in coaching.

11. Governing Law

This agreement shall be governed by and construed in accordance with the laws of Maryland, USA without regard to its conflict of law provisions.

12. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Any changes will be communicated to clients and will take effect immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated terms.

Last updated 11.7.2024